hey bajji Privacy Policy

1 Introduction and Scope

hey bajji (referred to below as "we", "our" or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy explains how your personal information is collected and processed when you visit heybajji.cam, open an account, make a deposit, or use any of our services.

This policy supplements hey bajji's Terms and Conditions. Together, both documents form the complete legal framework for using our services. In the event of any conflict, the provisions set out in the Terms and Conditions will apply.

This policy applies to:

• Registered members – from the moment an account is opened and for a defined period even after the account is closed;
• Unregistered visitors – in relation to cookie and analytics data;
• Anyone who contacts us via customer support or email.

No person under the age of 21 is permitted to open an account or use our services. Users must always confirm that they are 21 years of age or older.

2 Information Collection

hey bajji collects two types of information – information provided directly by the user, and information collected automatically during use of the service.

2.1 Information Provided Directly

During registration, verification or support requests, we may collect the following information:

• Full name and date of birth;
• Mobile number and email address;
• National ID number or passport number (for identity verification);
• bKash, Nagad, Rocket, Upay or bank account details – for deposits and withdrawals only;
• Any messages or feedback provided by the user.

2.2 Automatically Collected Information

When you visit the site, the following information may be logged automatically:

• IP address and device type;
• Browser and operating system information;
• Pages visited, session duration and links clicked;
• Referral source (which website or channel you came from).

2.3 Information Received from Third Parties

Limited verification information may occasionally reach us from payment processing partners or fraud prevention services to help ensure the security of your transactions.

3 Purpose of Using Information

hey bajji uses collected information for the following legitimate purposes:

3.1 Service Operation

• Creating, verifying and keeping accounts secure;
• Processing deposits and withdrawals;
• Issuing bonuses and tracking VIP points;
• Storing gaming history and balances.

3.2 Safety and Security

• Preventing fraud, money laundering and unauthorised access;
• Detecting multiple accounts from a single device or number;
• Monitoring unusual transaction patterns.

3.3 Communication

• Responding to your questions via live chat or email;
• Sending important account-related notifications;
• Informing you of promotional offers based on your consent.

3.4 Service Improvement

• Identifying and fixing platform issues;
• Suggesting content or games based on user preferences;
• Making the overall user experience smoother.

hey bajji never sells your identifiable personal information to third-party advertisers.

4 Information Storage and Security

4.1 Retention Period

All profile and transaction data is retained while the account is active. Even after an account is closed, financial records and identity verification documents may be retained for a set period as required by regulatory obligations. Once that period has passed, the data is securely deleted.

4.2 Technical Security Measures

hey bajji uses the following methods to keep your information secure:

• SSL (Secure Socket Layer) encryption – on all data transfers;
• Password hashing – plain passwords are never stored;
• Server access controls – only authorised staff can view data;
• Regular security audits and penetration testing;
• OTP verification – a second layer of protection during sensitive actions.

4.3 Response to Data Breaches

If a security breach is detected, hey bajji will act quickly to contain the damage and notify affected users as soon as possible.

5 Sharing Information with Third Parties

hey bajji does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary information is shared with the relevant payment gateway or bank to process transactions via bKash, Nagad, Rocket, Upay or bank transfer. These third parties follow their own privacy policies.

5.2 Technology and Analytics Services

To monitor platform performance, we may share anonymous or aggregated usage data with trusted technology partners – this contains no personal identifiers.

5.3 Legal Obligations

If we are required to provide information under a court order, a lawful request from an investigative authority, or applicable law, hey bajji will comply.

5.4 Business Restructuring

In the event of a merger, acquisition or asset transfer, your information may be transferred to a successor entity, but the same standards set out in this policy will be maintained.

6 Cookies and Tracking Technologies

Cookies are used on the hey bajji website – small text files that are temporarily stored in your browser.

6.1 Essential Cookies

These are necessary for the basic functioning of the site – such as maintaining a login session, or saving a shopping cart or game state. Without them, the site cannot function properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme or other settings.

6.3 Analytics Cookies

Anonymous traffic analytics cookies are collected to understand which pages are used most and where users encounter difficulties.

6.4 Cookie Controls

You can disable cookies at any time in your browser settings. However, disabling essential cookies may prevent you from using some features of the site.

7 User Rights

Every user registered with hey bajji has the following rights over their own information:

7.1 Right to Access

If you would like to know what information we hold about you, you can submit a request by email. A response will normally be provided within 30 working days.

7.2 Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected. Some information can also be changed directly from your account settings.

7.3 Right to Deletion

After an account is closed and the applicable legal retention period has passed, you may request that your personal information be deleted. However, some information may have to be retained for legal or regulatory reasons.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you can turn this off from your account settings or through support. Service-related urgent notifications may still be sent.

7.5 Right to Complain

If you have any concerns about how your information is processed, please let our support team know directly. We are committed to resolving issues. For concerns related to responsible gaming, please visit our Responsible Gaming page, where you will also find options to set account limits.

8 Children's Privacy

hey bajji strictly does not collect information from or provide services to any person under the age of 21. Age verification is in place at the time of registration.

If someone opens an account with a false age and this is later proven, that account will be closed immediately and all related information will be securely deleted.

A note for guardians: if a minor in your household is suspected of having created an account, please notify our support team without delay.

9 Policy Changes

hey bajji reserves the right to update this privacy policy at any time. If the changes are significant, registered users will be notified by email or live chat.

Continued use of the site after an update will be taken as acceptance of the new policy. The date of the most recent change will always be shown at the top of this page.

For more details about using our services, please visit the About Us page, which describes hey bajji's goals and scope of operations.

10 Contact and Complaints

For any privacy-related questions, requests or complaints, please contact the hey bajji support team.

10.1 Contact Methods

• Live Chat: Support available on the platform 24/7 in Bengali and English;
• Email: [email protected]

10.2 Complaint Process

When sending a complaint by email, write "Privacy Complaint" in the subject line and include your registered email or mobile number. Our team will normally get back to you within business days.

For general questions, visit our FAQ section — it has answers to common questions about accounts, payments and privacy.